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If you have any questions before making a purchase chat with our online operators to get more information.

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after-sales

If you have need any help about the after-sales issues, please submit a ticket.

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Return Policy

We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Please feel free to contact us by clicking"Contact seller"in your order with submitting the ticket, we will reply to you within 24 hours.

Our Return Policy is as follows:

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Please note that some health and personal care products are not eligible for returns or exchanges.

  • We do not accept returned items that were sent back by you directly without checking with us first.

  • Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.

  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.

  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.

  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by menisoo.